Stolen phone lands man with £5,000 bill
Stolen mobiles are still causing victims "shock bills", in spite of government promises to cap call charges, Citizens Advice has said.
The watchdog said consumers have faced charges of up to £23,000 each, after thieves used their phones.
A year ago the culture secretary, then Maria Miller, promised that such charges would be capped at £50 by the Spring of 2014.
The government said it was waiting for the industry to agree the details.
Mattia Busuttil, who had his phone stolen on holiday and subsequently faced a huge bill from Vodafone, spoke to the BBC about his experience.
12 Dec 2014