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Npower writes off some backdated bills after customer anger

Energy giant npower has agreed to write off some backdated bills, a week after customers aired their complaints on BBC Radio 5 live.

Several ex-customers received bills from npower more than six months after leaving the company, even though they thought had made their final payment.

Npower director, Guy Esnouf, told 5 live's Consumer Team that former customers who had not yet received a bill would not have to pay, but those that had received a bill would.

Money Saving Expert Martin Lewis told the programme he was "disappointed" by the offering but Mr Ensouf said they "needed to draw the line somewhere".

  • 05 Jun 2014
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