Woman questioned on Which? report findings
Media playback is unsupported on your device
Video

Energy bills are 'still confusing' customers, says Which?

New pricing rules that are supposed to make it easier to find a cheaper energy supplier are still confusing, according to the consumer group, Which?

It carried out a survey, which showed that most people who were shown the new tariffs still chose the wrong deal.

The new tariffs are already used on price comparison sites, but the first bills showing them will not be sent out until 1 April.

John Moylan reports.

  • 14 Mar 2014
Go to next video: Can smartphones save money on energy?