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Premium rate calls to customer helplines to end in 2014

Customers who call companies to complain about faulty goods will no longer have to pay premium rates, the government has said.

At the moment, consumers can pay up to 41p a minute to phone customer helplines.

While some companies do not charge for such calls, others use premium rate numbers with the prefix 084 or 087.

From June 2014, anyone calling airlines, train operators and high street or online retailers, will only have to pay the basic rate.

Simon Clemison reports.

  • 13 Dec 2013
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