Lloyds Banking Group
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Lloyds bank in record £28m fine over 'incentive scheme'

Lloyds Banking Group has apologised after being fined £28m for "serious failings" in relation to a sales incentive scheme in which staff had to hit targets or risk being demoted.

Around 700,000 customers were sold unnecessary products, including ISAs and insurance protection, under the scheme which the Financial Conduct Authority (FCA) said put Lloyds staff under pressure.

Robert Peston reports.

  • 11 Dec 2013
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