Power lines
Media playback is unsupported on your device

Scottish Power to pay customers £8.5m after Ofgem investigation

Scottish Power is to pay customers £8.5m after an investigation by industry regulator Ofgem into its doorstep and telephone selling.

Ofgem said customers were misled during sales approaches due to Scottish Power's failure to "adequately train and monitor" staff.

Simon Gompertz reports.

  • 22 Oct 2013
Go to next video: Will nuclear power bridge energy gap?