Richard Lloyd
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Which? says bank staff 'still push unsuitable products'

Major mis-selling scandals have failed to stop banks pressuring staff into pushing potentially unsuitable products, Which? has said.

The consumer group found 65% of bank staff with sales targets said they were being placed under more pressure than ever to hit them.

Which? interviewed more than 550 bank staff, of which 371 have a sales role. And, of those, 298 said they had sales targets to meet.

Its executive director, Richard Lloyd, said it was a "shocking state of persistent sales culture".

  • 07 Dec 2012