Aileen Armstrong
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Video gave misleading valuations, OFT says

Internet car buying company bought cars for hundreds of pounds less than the original valuation, a regulator has found.

An investigation into the company found that 96% of customers received less than the original website valuation.

The Office of Fair Trading (OFT) ordered the company, which advertises widely, to make its operations clearer.

The company said that the problems did not reflect current practice.

Aileen Armstrong from the OFT says the company has since made ''substantial changes to their practices''.

  • 01 Apr 2011