My Bottom Line: Phil Bentley, British Gas

Phil Bentley is the managing director of British Gas, part of Centrica.

He says getting the recruitment process right is essential if you want to build successful teams and businesses.

Phil appeared on The Bottom Line which is broadcast on BBC Radio 4 and BBC World Service. Subscribe to the podcast or watch it on the BBC News Channel.

Find more business wisdom from other chief executives on the My Bottom Line website.

BBC News