Statement on TV Licence collection
“It is a legal requirement for anyone watching or recording live television or watching and downloading BBC programmes on iPlayer to be properly licensed, and the vast majority of people pay.
"TV Licensing goes to great lengths to encourage people to buy a licence, and will only visit when other methods have not worked. It’s our policy to only prosecute evaders as a last resort – most first time offenders will not be prosecuted if they buy a licence before their case comes to court.
"There are a number of arrangements in place to help people who find it difficult to pay. Enquiry Officers are trained to help people find the right payment scheme for their circumstances. Capita is contracted to manage the majority of the service and there are clear policies and standards in place that we expect to be upheld at all times by Capita employees.
"We expect Enquiry Officers to behave in a courteous, professional manner and abide by a published Code of Conduct. Capita’s incentive scheme operates purely on licence fee sales, never on prosecution statements taken, and Capita has confirmed again that this is how it operates.
"We are very disappointed by the conduct of Capita’s interviewing managers in this particular case which is not in line with the high standards we expect and does not reflect the policies in place. We have asked Capita to investigate urgently and ensure swift and appropriate action is taken.”
BBC Press Office
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