• BBC iPlayer
iPlayer Help Troubleshooting Can I contact you using Live Chat?

Can I contact you using Live Chat?

Yes, you can!

With Live Chat you can have a conversation with an iPlayer support agent to help solve any problems or answer your questions quickly. Live Chat is now available every day during fixed hours.

When is Live Chat available?

We’re open between 4:15pm and midnight every day, although there will be times when we need to pop out for a quick break. When this happens the Live Chat icon will be unavailable until we’re back.

And if all our agents are engaged in conversations at the same time, the Live Chat icon won’t be displayed - we don’t want to keep you hanging around. Try again later or use the contact form to get in touch.

How to use Live Chat

Across the Help Site, just click on the Live Chat icon (on the right of the page), and you’re off!

Webchat

When we don’t know the answer

While we’ll try our best to help you and answer your questions, there will be times when we won’t be able to find an answer – we get asked an incredible amount of questions – and we’ll need to check for ourselves. When this happens, we’ll take your contact details and email you back later.

How to get help when Live Chat is not available

Please contact us using the Contact iPlayer Help link below if Live Chat isn’t available.

Feedback

If you do take part in a Live Chat session, please provide feedback – it takes less than a minute and will help us to improve the service. 

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