• BBC iPlayer
iPlayer Help Troubleshooting Computer Troubleshooting problems on a computer or laptop

Troubleshooting problems on a computer or laptop

Having problems watching programmes on your computer? Try these steps to see if they help:

Still not working?

Check you're using our HTML5 player. There are two media players used across bbc.co.uk (Flash and HTML5). If we give you Flash player by default and you want to switch to HTML5 head over to bbc.co.uk/html5 where you can easily check this and change to HTML5. If you don't see an option to change to HTML5, it's because you're already using the HTML5 player.

Still need help?

If you’re still having trouble and haven't been able to resolve the problem, please contact us and let us know what you’ve tried. Please provide as much information as possible including:

  • the browser you're using and any browsers you've tested this on
  • the date and time the problem started
  • whether the issues affects live or on-demand programmes or both
  • any error messages or numbers displayed when you try to play programmes
  • the steps you've taken to try to resolve the issue

Was this helpful?

Sorry about that. Please take a second to tell us what's wrong with it.

Thanks for your feedback

Need more help?