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Troubleshooting problems on a computer or laptop
Troubleshooting problems for downloads on PC and Mac
Why does BBC iPlayer think I'm outside the UK?
What can I do to help with buffering or playback problems?
Supported internet browsers and operating systems
Why am I having problems with my Chromecast?
Can I contact you using Live Chat?
Why is there a blank screen where programmes would normally play?
Why is HD picture quality poor sometimes?
Why is there a continuous spinner when I try to play programmes?
What internet speed do I need for playing programmes?
Why does Firefox block Flash when I try to play a programme?
Why do the play controls remain on screen?
Why do I get a blank screen when switching to full screen?
What changes have been made to video quality on BBC iPlayer?
What message boards are available for BBC iPlayer?
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Latest News & Issues
Programme issues and updates
Why am I seeing an "Internet download failed..." error message on my Sony TV?
Why is BBC iPlayer failing to load on my connected TV?
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What is BBC iPlayer?
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Getting started with iPlayer
Did you know in iPlayer...?
Most programmes are available to watch for 30 days
You can get personalised recommendations based on what you've watched
You can easily keep track of programmes you watch and enjoy
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