• BBC iPlayer
iPlayer Help Troubleshooting Will updating the software on my connected TV provide a better iPlayer experience?

Will updating the software on my connected TV provide a better iPlayer experience?

Yes. Sometimes in order to get the most out of BBC iPlayer we need you to update the software on your TV or set-top box.

The latest upgrades can unlock new features such as the ability to restart live TV, provide live UHD video when available, or just improve how BBC iPlayer works. Sometimes we will notify you of key software updates through your TV.

Updating your TV software should be a simple process but it's best to check your manual or contact your TV's manufacturer for advice. 

The following devices have updates that we really recommend you get:

  • Samsung (X14) 2014 Models

    If you have a 2014 model, an update is now available as a network update (when your TV is connected to the internet) by following the instructions on screen. This is available on the Samsung Global Website. This software update allows you to restart live BBC programmes through BBC iPlayer.

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