Having problems with BBC iPlayer on your TV, Blu-ray player, set-top box, console, or streamer? Try these steps to see if they help:
Restart your device This could mean just leaving it switched off at the mains for a few minutes, but check with your manual or service provider in case there’s an alternative recommended method for your device.
Disconnect the device from the internet then reconnect This might refresh your internet connection and get the BBC iPlayer app up and running again for you.
Update your device's firmware (this is usually in device ‘settings/system information’) Sometimes bugs may have been fixed in an update. If you need assistance with updating the firmware, contact your service provider or manufacturer.
Uninstall and reinstall the app If your device lets you add and remove apps, try removing the BBC iPlayer app and re-adding it. If you're not sure about how to do that then you should contact your manufacturer.
Having problems playing programmes (streaming)?
In addition to the steps above:
Try switching off other devices using the internet at the same time These will be competing for bandwidth which could impact on steady playback and cause buffering.
Try connecting your device to your router directly with an Ethernet cable If you're using WiFi and your device is some distance from the router, the quality of your connection can be compromised. Connecting using a cable can make a real difference and eliminates possible WiFi interference.
Try changing the video quality to Standard Definition Streaming programmes in High Definition or Best Quality will require more bandwidth and might cause buffering if your internet connection isn't strong enough. To change to Standard Definition video quality, go to Settings, then Settings & Help, then Video Quality.
Still need help?
If you’re still having trouble and you haven't been able to resolve the problem, please contact us and let us know what you've tried. Please provide as much information as possible: