• BBC iPlayer
iPlayer Help Troubleshooting Connected TV & Games Consoles Why can't I access or use BBC iPlayer on YouView?

Why can't I access or use BBC iPlayer on YouView?

If you’re unable to access BBC iPlayer, it might be because your YouView box has the old version of BBC iPlayer installed which is now retired. You’ll need to update your YouView box which will install the latest version of BBC iPlayer. 

There's advice on how to update your YouView box on the YouView Support website.

If you see the following message when accessing BBC iPlayer then you’ll most likely be one of the few users who haven’t yet updated their box: 

‘We are currently experiencing technical difficulties. We apologise for the inconvenience and we are trying to fix the problem as soon as we can. Please try again later.’ 

So update soon (by going to Settings and performing a Software Update Check) and you'll be able to enjoy BBC iPlayer as you could before.

If that's not what's going wrong with BBC iPlayer on your YouView box, take a look at our Troubleshooting problems on connected TVs and games consoles FAQ for more advice.

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