If you are having problems playing programmes on your phone or tablet, try these steps in the order listed to see if they help.
If you're using the BBC iPlayer website on your mobile or tablet, skip points 3 and 4.
|Amazon Fire||Swipe from the top of the screen to open the Quick Settings, then select More > About|
|Android||Go to Settings > About Device > Software Update|
|iOS (iPhone/iPad)||Go to Settings > General > Software Update|
Here are some more steps you can try:
|Amazon Fire||Settings > Device Options > Date & Time and ensure Automatic Time Zone is switched on|
|Android||Settings > Date & Time and enable Automatic Date & Time and Automatic Time Zone|
|iOS||Settings > General > Date & Time and enable Set Automatically|
The guidance within this FAQ also applies to the iPlayer Kids app.
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