Why is the image pixelated on my Android or Amazon Fire device?
When you select a programme to play, we serve the lowest bit rate (quality) first. During the following seconds, we'll amend the quality version based on the connection speed we detect. That way you get the best quality version possible, without the need to change any settings yourself.
This method allows us to start playback as quickly as possible and while it's not that noticeable on smaller screen devices, it can be more apparent on larger screens.
We're investigating how we can improve this experience at the moment. Meanwhile, rewinding to the beginning of the programme once the video quality has improved should allow you to watch the programme in full without any change in quality.
If you would still like to contact us in regards to this issue, please provide the following to help in our investigations:
App version number
Android or Fire OS version (this should only affect Android 4.16.2 and above)
Device make/model information
Details of your connection type (e.g. Wi-Fi/3G/4G)