How can I contact BBC iPlayer Support or give feedback?

We try to keep our help site up to date with the latest issues and guidance. However, there will be times when you can’t find an answer to your question or you’ll need to contact us if you’re experiencing an issue that’s not listed. Here's how to get in touch:

  • Live chat

    With live chat you can have a conversation with a BBC iPlayer support agent in real-time to help solve any problems or answer your questions quickly. Our agents are here from 4:15pm until midnight every day. Check our Can I contact you using Live Chat? page to find out how to use live chat.

  • Webform

    If you can't find the answer you're looking for on the help site or our live chat agents aren't available, leave us a webform. Just click "Contact Us" at the bottom of any FAQ to reach the webform. You can use our webform to report an issue, leave feedback, ask a question, make a suggestion, or make a complaint. We'll get back in touch with you via email as soon as we can.

Remember to check our known issues page if you've spotted an issue with a particular programme as we might already be aware of it. You'll also find updates on the latest issues we're aware of.