Why am I seeing an error message when I try to play BBC audio and video?

There are several technologies used for playing video and audio content online. One such technology is Adobe Flash, which is being phased out by its owners. If you see the message 'This player will stop working on your device soon' or 'This player no longer works properly on your device' when attempting to play something, your device will be trying to use Flash technology to play BBC content. 

However, you should still be able to continue watching and listening if you make some simple changes like changing or updating your web browser. You'll then be using an alternative for Flash for playing programmes. Below, you'll find guidance on what you need to do.


What do I need to do to keep watching and listening?

  1. Find out your device's operating system
    What you need to do depends on the operating system on you device. (The operating system controls the device's hardware and software.)

    You can find this out by checking whatsmyos.com through your device's internet browser (read our external links policy).
     
  2. Based on your operating system, follow the instructions below.
Operating system Instructions
Apple Mac pre-10.12 Playback is currently fine, but it's a good idea to keep your browser and operating system up to date for the best quality. 
Windows XP and Vista Unfortunately, these operating systems are no longer compatible.
Windows 7, 8.1, or a version before 10S You should either update your web browser or use an alternative one. BBC iPlayer compatible browsers are listed here: Supported internet browsers and operating systems.

Unfortunately, you will not be able to play content using the Internet Explorer browser on Windows versions before 10S (see the Why does IE11 only work for Windows 10S? section below).
Linux Ubuntu 11.x Try upgrading your browser or try a different browser. BBC iPlayer compatible browsers are listed here: Supported internet browsers and operating systems.
Android 4.0 or below Unfortunately, the device will no longer be compatible with BBC media players. If you can update the operating system to 4.1 or above, try the BBC iPlayer app which is available from the Google Play Store.
Android 4.1 or higher Try upgrading your browser or try a different browser. If that doesn't work, try upgrading your operating system. If that still doesn't work, it means the device will no longer be compatible. BBC iPlayer compatible browsers are listed here: Supported internet browsers and operating systems.

Alternatively, to watch BBC iPlayer programmes, try installing the BBC iPlayer app for Android (OS 4.1 or above, available from the Google Play Store).
Kindle Fire 4.0 Try upgrading your operating system. If that still doesn't work, it means the device will no longer be compatible.


What is Flash and why is it being phased out?

Flash is a technology used to play video and audio online.

For a number of reasons, Flash has become less popular over the years. In 2005, Flash was on 98% of personal computers, but today, the figure is 17%.

This means the owners, Adobe, have decided not to support Flash anymore. They are cutting off support at the end of 2020, giving companies like the BBC enough time to change the way we bring you our content.

This means many media players - including the BBC's - may no longer work properly on your device. For example, one effect is that from Tuesday 14 January 2020, you can no longer play live TV channels on BBC iPlayer using Flash. Soon, you might not be able to watch or listen to non-live shows.

To find out more about Flash being phased out, read Adobe to kill off Flash plug-in by 2020 on BBC News.
 

Why does IE11 only work for Windows 10S? 

BBC iPlayer is given the rights by creators to supply content in specific formats. Earlier Windows versions do not support this required format.