Why am I seeing an error message when I try to play BBC audio and video?

Some BBC media players stopped working from October 2020. Your device is affected if you see the message: 

  • This player will stop working on your device soon OR
  • This player no longer works properly on your device

This change is because your device uses a range of technologies to play video and audio, and one technology is Adobe Flash. Adobe have now closed Flash, so if your device uses Flash, you'll need to make some changes to continue watching or listening with an alternative. This is out of the BBC's control.


What do I need to do to keep watching and listening?

  1. Find out your device's operating system
    What you need to do depends on the operating system on your device. (The operating system controls the device's hardware and software.)

    Find this out by checking whatsmyos.com through your device's internet browser (read our external links policy).
     
  2. Based on your operating system, follow these instructions:
Operating system Instructions
Apple Mac pre-10.12 If your web browser is Safari, BBC videos still work but at a lower quality. For the best quality, use an alternative browser. We list BBC iPlayer compatible browsers here: Supported internet browsers and operating systems. Or, upgrade your operating system to at least 10.12.
Windows XP and Vista Unfortunately, these operating systems are no longer compatible.
Windows 7, 8.1, or 10 You can either update your web browser or use an alternative one. BBC iPlayer compatible browsers are listed here: Supported internet browsers and operating systems.

Using Internet Explorer browser on Windows versions before 10S won't work (see Why does IE11 only work for Windows 10S?).
Linux Ubuntu 11.x Try upgrading your browser or try a different browser. We list BBC iPlayer compatible browsers here: Supported internet browsers and operating systems.
Android 4.4 or below Unfortunately, the device will no longer be compatible with BBC media players. If you can update the operating system to 5.0 or above, try the BBC iPlayer app (it's available from the Google Play Store).
Android 5 or higher Try upgrading your browser or try a different browser. If that doesn't work, try upgrading your operating system. If that still doesn't work, it means the device will no longer be compatible. BBC iPlayer compatible browsers are listed here: Supported internet browsers and operating systems.

Or, to watch BBC iPlayer programmes, try installing the BBC iPlayer app for Android (OS 5.0 or above, available from the Google Play Store).
Kindle Fire OS 4 Try upgrading your operating system. If that still doesn't work, it means the device will no longer be compatible.


Why does IE11 only work for Windows 10S?

BBC iPlayer gets the rights to audio and video in specific formats only. Earlier Windows versions do not support these formats.