• BBC iPlayer
iPlayer Help How-to Guides How do I use Parental Guidance on a computer?

How do I use Parental Guidance on a computer?

Setting up a Parental Guidance PIN is the best way to control what your children have access to on BBC iPlayer. What’s more, it’s really easy to use – here’s how:

If a programme has been flagged with parental guidance, it will feature a clear label and a G symbol. Look out for a red bar towards the bottom left.

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Hit the Play button and, if you are over 16, confirm this and choose Continue.

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When prompted, Turn On the lock.

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Choose and enter a four digit PIN and press Play.

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Your PIN is now set.

Next time you try to watch something that we've suggested isn't suitable for kids, you'll see a message explaining why, and you'll have to enter your PIN before you watch.

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You can also set the Parental Guidance Lock PIN via our Parental Controls Page.

You'll need to make sure cookies are enabled on your browser so that the BBC iPlayer website can remember your Parental Guidance Lock settings. You can find more information about cookies on the Using the BBC website.

How do I turn off the lock?

To turn off the lock, select the locked padlock icon on any programme with a guidance label.

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Enter your PIN.

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All programmes will now be unlocked, as the unlocked padlock shows.

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When you want to switch the parental lock back on again, simply press the padlock icon. It will change from unlocked to locked to show that the lock’s been activated.

What if I forget my password (or don't remember creating one)?

If you forget your password or PIN or you believe you never set a password to begin with, you will need to clear your browser history. If you're not sure how to do this, read the How to clear your cache FAQ which explains how to clear your browser history.

How do I change my Parental Guidance Lock password or PIN?

To change your Parental Guidance Lock details, you will need to delete the cookies from your browser, then set up a new Parental Guidance Lock from our Parental Controls page.

Can I use the Parental Guidance Lock in BBC iPlayer Downloads?

Yes. If you have the Parental Guidance Lock turned on, you’ll need to enter your PIN to download any programme with a Guidance label, like you would for playing (streaming) programmes.

Once you’ve downloaded a programme with a Guidance label, a guidance reminder will appear when you play it.

What are the terms and conditions for using the Parental Guidance Lock?

If you permit a child to use your computer, you are solely responsible for determining whether the BBC content is appropriate for that child to view. The BBC Parental Guidance Lock provides a way to help you control how Guidance-labelled BBC content may be played on your computer. If you turn on the Parental Guidance Lock, your browser will not be able to access guidance-labelled content unless you type in your password or PIN.

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