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iPlayer Help Latest News & Issues Why won't BBC iPlayer load on my Samsung TV?

Why won't BBC iPlayer load on my Samsung TV?

*** Wednesday 28 November ***

We're aware that the BBC iPlayer app on Samsung TVs is stuck on the "Loading" screen for some users. 

We're looking into this and we'll update this page with any new information as soon as we have it. In the meantime, we'd recommend working through the steps in our Troubleshooting problems on Connected TVs and Games Consoles page first to see if these help resolve your issue. 

If that doesn’t help, check to see if you have another device (possibly even already connected to your TV) that supports BBC iPlayer as an interim measure. And if you have a Chromecast dongle device, remember that you can cast programmes from the BBC iPlayer app.

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