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iPlayer Help Latest News & Issues Why am I seeing a Download Failed message on BBC iPlayer Downloads (PC/Mac)?

Why am I seeing a Download Failed message on BBC iPlayer Downloads (PC/Mac)?

*** January 2019 ***

We're aware that some people are seeing a "Download Failed" message when trying to download a programme via BBC iPlayer Downloads on computers.

We're looking into this and we'll update this FAQ with any further information. In the meantime, we would recommend trying these steps:

  • Delete the download and try to download it again
  • Make sure your internet connection is strong enough (try disconnecting from the WiFi and reconnecting, or connecting via an Ethernet cable)
  • Go to the Date Downloaded tab and select Pause to anything downloading, or remove programmes if they're not needed any more
  • Go to the By Series tab and temporarily switch off all Series Records
  • Uninstall and reinstall the BBC iPlayer Downloads application. You can find information on how to do this on our How to install and uninstall BBC iPlayer Downloads (PC/Mac) FAQ.

Try following the steps in our Troubleshooting problems for Downloads on PC and Mac FAQ to see if this resolves the issue for you.

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