If that doesn’t help, check to see if you have another device (possibly even already connected to your TV) that supports BBC iPlayer as an interim measure. And if you have a Chromecast dongle device, remember that you can cast programmes from the BBC iPlayer app.
If you would like us to email you when we have an update to the issue, please enter your email address below. We’ll only use it to contact you about this issue.
Your email address will only be used by the BBC and our service providers to provide you with a response. It will not be shared with any other third party without your permission. The BBC and our service providers will retain your data in accordance with our retention policy and Data Protection legislation. Visit the BBC's Privacy and Cookies Policy for more information.