Why is BBC iPlayer failing to load on my connected TV?

TV | Under investigation

*** July 2019 ***

We’re continuing to investigate reports of the BBC iPlayer application not loading on connected TV devices with our service partners. If you’ve experienced this issue for a while, we suggest you check again as some users have reported to us that changes made at the beginning of February have improved the issue.

If you're experiencing this issue with a Panasonic TV, please see our separate page on this issue with further information: Why won't BBC iPlayer load on my Panasonic TV?

We'll continue to keep this page updated with any further information. 

In the meantime, we recommend:
  • ensuring your TV's firmware is up to date
  • trying a factory reset

You'll find instructions on how to do this in your TV's manual, or you can contact your manufacturer's support service for further advice.

If that doesn’t help, check to see if you have another device (possibly even already connected to your TV) that supports BBC iPlayer as an interim measure. And if you have a Chromecast dongle device, you can cast programmes from the BBC iPlayer app.