iPlayer help and FAQs

Get the best out of BBC iPlayer and fix issues with our really helpful support site. 
 

TV | Under investigation

Why am I seeing an 'Internet download failed...' message on my Sony TV?

Some people seeing an 'Internet download failed because content size exceeds system memory limit' error on Sony TVs

BBC iPlayer | Under investigation

Why are downloads not working correctly when connecting via AirPlay or HDMI?

Downloads playing without video when connected using AirPlay or HDMI