iPlayer help and FAQs

Get the best out of BBC iPlayer and fix issues with our really helpful support site. 

BBC iPlayer | Update

Why do I need to sign in each time on my Samsung TV?

Some Samsung users are being asked to sign each time they use the iPlayer TV app

Games console | Under investigation

Why is Ultra HD content unavailable on my PS4 Pro?

Ultra HD content unavailable on PlayStation 4 Pro

iOS | Under investigation

Why are live and on-demand streams via HDMI not showing in full screen?

Live and on-demand streams from iOS devices being played on TV via HDMI are not showing in full screen