iPlayer help and FAQs

Get the best out of BBC iPlayer and fix issues with our really helpful support site. 
 

iOS | Recently fixed

Why am I having problems with downloads on the BBC iPlayer app on my iOS device?

Downloads not completing on the BBC iPlayer app on some iPad, iPhone and iPod Touch devices

TV | Update

Why is BBC iPlayer failing to load on my connected TV?

Reports of BBC iPlayer not loading on connected TV devices

BBC iPlayer | Recently fixed

Why won't BBC iPlayer load on my Roku?

BBC iPlayer not loading on some Roku devices