iPlayer help and FAQs

Get the best out of BBC iPlayer and fix issues with our really helpful support site. 

Pan BBC | Update

Why am I seeing an error message when I try to play BBC video or audio?

'Player will stop working' or 'Player no longer works properly' error message when playing video or audio content

TV | Under investigation

Why won't the app start up again on my Amazon Fire TV?

BBC iPlayer app failing to open when relaunched on Amazon Fire TV devices

TV | Recently fixed

Why is the video quality poor on my LG TV?

Playback quality poor on BBC iPlayer on some LG TVs