iPlayer help and FAQs

Get the best out of BBC iPlayer and fix issues with our really helpful support site. 

TV | Under investigation

Why is BBC iPlayer failing to load on my connected TV?

Reports of BBC iPlayer not loading on connected TV devices

Download | Under investigation

Why won't my downloaded programmes play on my computer or laptop?

Downloaded programmes not playing on BBC iPlayer Downloads application

TV | Update

Why is the BBC logo flashing on and off on my Amazon Fire TV when watching in UHD?

BBC logo flashing on Amazon Fire TV in Ultra HD