iPlayer help and FAQs

Get the best out of BBC iPlayer and fix issues with our really helpful support site. 
 

iOS | Under investigation

Why can't I control subtitles on the BBC iPlayer app on iOS 12.5.5?

Subtitles icon is inaccessible on devices running iOS 12.5.5

iOS | Under investigation

Why are downloads not working correctly when connecting via AirPlay or HDMI?

Downloads playing without video when connected using AirPlay or HDMI

Connected TV | Update

Why am I having problems streaming in Ultra HD on my Hisense TV?

Ultra HD streams playing with sound but no picture on some Hisense TV models