Articles

How we help create excellent digital services for everyone

An illustrated assortment of six hats

The many hats of a UX designer in a design system

What does a UX Designer actually do when building a design system?

An illustration of a keyboard, with the Keyboard shortcut command + C keys pressed

Introducing Megapedia: A Table of Universal Shortcuts

Natalie Curran talks us through her megapedia for designers and developers creating keyboard shortcuts for their products and services.

Illustration of three people playfully designing an interface at oversized, human scale

You don't have to be serious to be serious

Tammy Gur explains why playfulness is key to creativity, team health, and social capital - and how BBC UX&D reintroduced playfulness remotely.

An illustration of BBC UX&D Design Trainees depicting an abstract scene with their favourite things.

Biscuits, ethics and elephants: meet the design trainees of 2021

We chat to this year’s recruits about their sometimes surprising paths to UX at the BBC.

Meaningful data, critical thought & futures thinking: our recipe for ‘ethical experiences’

Filippo Cuttica talks us through some of the common root causes of harmful digital experiences, and what can we do to prevent them.

Meet Luisa, Poorume, and Francois from the UX Architecture team

Luisa, Poorume, and Francois talk about the view from backstage to the front stage, and lugging a 50” plasma screen to pitches.

A lever used to control the colours and theming of an online experience

The lessons learnt creating a design system for BBC Online

Dave Morris and Josh Tumath reflect on making a design system and React front-end for the new BBC website

Meet Kai En Ong, Head of Design

Kai talks about developing your own judgment, knitting socks, and supporting the team

2:28

Futures Bazaar

Filippo Cuttica, UX Principal for Ethical Experiences, talks us through an experiment that we conducted and why today it feels more relevant than ever.

2:16

BBC World Service: Designing for Global Users

How does the World Service go about designing and delivering to 40 million users a week in 40 languages?

3 layers of the mobile AR framework: Physical Space, Activity and Content. Content shows educational food chain experience.

An emergent AR design framework

Nick Ritchie and Rob Scott from the New Experiences team explain an emergent design framework for creating mobile augmented reality experiences.

Starting out in design? Our doors are still open...

We’re going ahead with our UX Design Trainee Scheme for 2020, and we want you to apply!

Design for the Mind – A toolkit for cognitive inclusion

A Neuro-Inclusive guide to consider the different sensory responses to an environment that some people may experience.

User Research for the next design frontier

Rob Scott and Chris Gameson from the New Experiences team share some user research insights gained after testing a new Augmented Reality experience.

2:59

Construing Cognitive Design

What is Cognitive Design and how can it help us evolve our creative approaches?

1:51

Studio Culture: Influential leadership

In multi-disciplinary organisations, creative input and energy coming from all directions are just two of many complexities that leaders must manage well.

1:50

Studio Culture: Communication

From an outside perspective, design is largely about talent, knowledge and creativity. However, part of being a designer is also about effective communication.

How to build scalable digital experiences

Giraffes, APEs and other beasts. How we built an Atomic Practice Experience for primary school students.

1:43

Studio Culture: Collaboration with other designers

As a design leader, there are lots of ways you can influence how collaborative your team is, from exercising humility to finding common ground.

1:57

Studio Culture: Building healthy teams

Maintaining collaborative and consistent team cultures within a large organisation like the BBC can come with its challenges.

1:21

Studio Culture: Working with other disciplines

Whether it’s working with editors or engineers, the BBC’s design team encourage a collaborative culture across disciplines, moving away from ‘siloed’ working.

2:03

Studio Culture: Sharing work regularly

Leanne Majhu, Creative Director of UX&D at the BBC, gives an insight into her methods for improving sharing and routines amongst dispersed design teams.

What is Spatial & Immersive design?

Nick Ritchie, UX Principal for XR discusses a new set of digital experiences and what they mean for our practice.

Creative student duo win Black Pencil at the D&AD New Blood Awards

What does it take to win one of the creative industry’s biggest awards? Find out why the D&AD New Blood Awards were so special for BBC UX&D this year.

13:16

BBC for everyone

Where do we start when we think about inclusion and accessibility? With people. It's our passion, joy, and responsibility to build a great BBC for everyone.

A man driving a tuk tuk.

Understand­ing user needs in Delhi and Mumbai

The World Service team share their findings from a research trip to India.

13:47

What is studio culture?

Understanding the approaches, processes and tools we use to create a positive team culture.

Headshot of Leena smiling.

Meet Leena Haque, Senior UX Designer

Leena talks of her love for social projects, her values for 'intrapreneurship' and how Minecraft teaches us about shape-shifting.

The Children’s team outside CBeebies Land Hotel.

The Children’s team visit CBeebies Land

What did CBeebies Land teach us about how we could improve BBC online for children?

UX design trainees, sitting together around a table.

Meet the UX Design Trainees, class of 2019

Wondering what it's like to be a UX Design Trainee at the BBC? Our latest trainees share their experiences.

Photo of Katherine smiling.

Meet Katherine Bradshaw-Jones, Senior UX Writer

Katherine talks about kitesurfing in Mexico, her love of books and hopes for technology having a positive impact on mental health.

Photo of Jamie smiling, wearing large headphones and holding a toy lion.

Meet Jamie + Lion, Senior Research Engineer

Jamie talks about his journey to the BBC, his four foot long lion and why he's proud autism is his super power.

Photo of Ian Forrester smiling

Meet Ian Forrester, Senior Producer

Ian talks about his journey to BBC R&D, memories of epic food fights and his interest in empowering the citizen.

Group photo of the UXA team sitting on the grass.

Information architecture and voice at EuroIA 2018

Our UX architects share details of a workshop they ran at EuroIA and a template we've used to audit information exchanges and architect 'invisible' structures.

Meet Dan Ramsden, Creative Director for UX Architecture

Dan talks about building teams to solve complex problems, his theatrical past and his love of magic.

A small figure of a man looking at two giant letters which spell out VR.

Five things I learned while designing VR experiences

Tom Anderson shares his experience of working with immersive technology, and how design roles are merging with other disciplines.

Teaching UX design to teens

Hazel Wyllie talks us through the process of teaching UX Design to a class of 13 and 14 year olds.

Photo of Sean smiling and folding his arms

Meet Sean Gilroy, UX Principal for Neurodiversity & Cognitive Design

Sean talks about improving our awareness and understanding of neurodiversity, his fascination with the paranormal and running from zombies (sort of).

Bitesize's new brand identity

Rebranding BBC Bitesize: How to keep your cool as a UX designer

UX Designer Charles Burdett discusses the challenges of the BBC Bitesize rebrand.

Headshot of Joy.

Meet Joy Suthigoseeya, UX Designer

Joy talks about her journey to the BBC, what’s on her playlist and her thoughts on the paradox of time travel.

UX&D staff sketching on a table.

What is UX&D?

As a multi-disciplinary team united by a human-centred approach, we work together to design the BBC’s digital experiences.

Headshot of Paul.

Meet Paul Jackson, Senior UX Designer

Paul tells us about working with the BBC's new Voice team, his past life as a developer and his hopes to one day write a screenplay.

4:56

The builder’s guide to the world wide web (don’t panic)

HTML, CSS and Javascript; essential tools our designers and engineers use to build compelling, functional BBC online services.

Floating 3d landscape with mountains, water and clouds.

Designing for AR: lessons from a 1-day prototype

3 simple lessons learned testing a prototype educational Augmented Reality experience for BBC Bitesize.

Headshot of Cyriele.

Meet Cyriele Piancastelli, Senior UX Architect

Cyriele takes us through her journey from Full-Stack Developer to Senior UX Architect at the BBC, her love of data and her repertoire of musical talents.

Simplified spatial map showing different coloured arrows connected in a circle.

Principles of spatial mapping

Want to know how to map like an IA? Check out our four basic steps.

Illustration of different BBC websites all connected in different ways.

What is User Experience Architecture?

Dan Ramsden gives an introduction to the discipline and how the team work.

A multi-coloured line that implies an electrocardiogram heartbeat.

Lifecycle: a simple service design mapping technique

A simple, yet effective method to show how a service supports its users through a specific task.

Headshot of Nikos.

Meet Nikos Tsouknidas, Developer Advocate

Nikos takes us through his journey coming to the BBC, his love of drawing comics, making '3D web stuff' and his top playlist hits.

Illustrated typewriter, telephone, audiobook, OCR scanner and fidget spinner.

Five products with a hidden history of accessible design

The hidden history of accessible design of five everyday objects.

An illustrated man wearing a VR headset, surrounded by a 3d structure.

Virtually there

GEL’s Creative Director and former Virtual Reality refusenik David Bailey heads over to BBC R&D and sees the light.

Video with subtitles on a phone.

AVKX subtitles customisation project

A deep dive into how the AVKX team explored the customisation of subtitles.

Headshot of Mansha.

Meet Mansha Manohar, Design Researcher

Mansha talks about her dream of being an astronomer, love of crime documentaries and thoughts on creating products and services bound by a Hippocratic Oath.

Headshot of Callum.

Meet Callum Peters, UX Designer

Callum takes us through his journey before joining the BBC, how he always wanted to be a car designer and his varied commute playlist.

A selection of fruit emojis.

Should we give children more choice over how they learn digitally?

The Children’s Global Media Summit 2017 explored the future of children’s learning using digital.

10:13

Introducing Reith – the new face of the BBC

The BBC has introduced a new typeface. Learn how and why.

Sketches from a sprint session.

Using design sprints - a BBC Weather report

How do the BBC Weather team use design sprints to fit different types of projects? Read our three case studies.

2:51

What is Design Research?

Learn how design research helps us create digital experiences that meet audience needs.

1:19

Never letting wonder go to waste

Taking a moment to stop and put the wonder around us to good use.

3:23

Handsome is as handsome does

Exploring the values, beliefs and personality of BBC UX&D.

2:34

Playful principles for designing for children

Create compelling, delightful and inclusive experiences for children.

2:30

The parable of the National Grid

Learning from the past, to help design the future of the BBC.

5:10

The BBC UX Design Trainee Scheme

Building the best user experience team in the industry, whilst nurturing the next generation of design superstars.

2:52

Creating a framework for BBC games

Find out more about our Games GEL, why it matters and how the latest version has evolved.

2:21

The ABCs of motion

Crafting motion for an online experience? Then get to know our three basic principles. It’s easy as ABC.

1:41

What is GEL?

GEL - this site is all about it. But what actually is it? And what’s all the fuss about? This article will get you started.