The BBC has a long tradition of making information available and accessible. It seeks to be open and accountable and already provides the public with a great deal of information about its activities. BBC Information operates 24 hours a day, seven days a week, handling telephone and written comments and queries, and the BBC's website provides an extensive online information resource. 

BBC accessibility policy

In keeping with its public service remit, and its obligations under the Disability Discrimination Act, the BBC will ensure that its media is accessible to people who have visual, hearing, motor or cognitive impairments.

Accessibility is a partnership between site producers like the BBC and the creators of the operating system, browser, and specialist assistive technologies which many disabled users employ to allow them, for example, to view websites in easier-to-read colours, with larger fonts, or as spoken text.

As such technologies have become more available and sophisticated, the BBC will:

  • Ensure that its media work well with these assistive technologies to ensure an accessible experience for disabled users.
  • Provide the 'Accessibility Help' site which will guide users in customising their computers (either by explaining the accessibility features of their operating systems or browser, or by introducing them to the range of assistive technologies which are available) to provide them with the most accessible web experience, not just for but all websites.

The BBC will also work with those in the wider accessibility community to support the future development of these technologies and the standards that allow all websites to be created to work best for them. 

The BBC's Welsh Language Scheme

The BBC is committed to communicating bilingually with the public in Wales. The BBC's Welsh Language Scheme incorporates many of the current working practices of the BBC and formalises language policies, as required by the Welsh Language Board.

The BBC recognises the principle of equality between English and Welsh. Regard for both languages has been integral to the administration of the BBC in Wales for many years.