Projects that involve the development of digital technology are usually procured using competitive tendering processes.
Supplier selection is based on overall value for money. Whilst price is important, quality, reliability, safety, security, design, timely delivery, maintenance and after sales support are also considered before arriving at a decision which is the most economically advantageous to the BBC.
More information about procurement processes can be found on the Supplying the BBC website.
Contact the digital partners team
The BBC Design and Engineering Digital Partners team is able to advise on the various routes available to work with the BBC, procurement options and how best to present ideas.
Email the team: email@example.com.
In the event of a dispute arising from working with the BBC the external supplier shall refer the dispute to their local point of contact in the first instance. Both parties shall negotiate in good faith to resolve any dispute arising and should be resolved within a week.
In the event you are not satisfied by the BBC’s response at this stage suppliers should submit a formal complaint in writing to the Digital Suppliers team. The complaint will be logged and acknowledged with a reference number. If the appointed Supplier Relationship Manager agrees that the complaint merits formal investigation, the Supplier Relationship Manager will take an impartial and independent view of the case. The matter will then be discussed with the external supplier concerned and the relevant commissioning or business affairs contact, and a resolution sought. This stage will take between two and four weeks from receipt of the complaint by the Supplier Relationship Manager depending on the complexity of the issue and the number of people involved. However, a status update to the case will be provided upon written application.
Should the complainant continue to be unhappy about decisions made by the Supplier Relationship Manager and the response given they may appeal to the Head of Digital Partners. The Head of Digital Partners will initiate a Complaints Panel. Appeals should be made within a month of receipt of the response from the Supplier Relationship Manager. In the event that one of the panel members is in conflict relating to the complaint, another suitable individual will be identified. The Complaints Panel will consider all aspects of the case, and draw on information from executives previously involved in handling the issue. It will also ensure that lessons learned are fed into editorial and managerial processes.