Working with us: technology and software

The BBC work with the external market in a range of ways depending on the type of project and content. Visit the online editorial content page for commissioning information and contacts for short-form, social and other forms of editorial content online.

Projects that involve the development of digital technology (such as the software behind BBC Mixital, a platform that enables members of the public to build their own content) are usually procured using competitive tendering processes. These are outlined in more detail in the following sections.

Supplier selection is based on overall value for money. Whilst price is important, quality, reliability, safety, security, design, timely delivery, maintenance and after sales support are also considered before arriving at a decision which is the most economically advantageous to the BBC.

The BBC Design and Engineering Digital Partners team is able to advise on the various routes available to work with the BBC, procurement options and how best to present ideas. Email the team.

Competitive tenders

The majority of high value design and development commissions will be opened to suppliers as competitive tenders. To pitch for these projects, companies must first apply to and be accepted onto one of the BBC digital frameworks, sometimes referred to as rosters. Once on a framework, suppliers will be notified about new opportunities relvant to them via the BravoSolution procurement portal

Frameworks include:

  • Digital games and interactive experiences
  • Digital services
  • Digital design
  • Digital testing
  • Design research
  • Mobile applications

Suppliers accepted onto these frameworks are of varying sizes and offer a wide-range of digital skills.

The frameworks are opened up for new suppliers to join periodically. Please register on the BBC BravoSolution procurement portal to be notified when a framework is next open for new entrants.

More information about procurement processes within the BBC can be found on the Supplying the BBC website.

 

Open tenders

Sometimes opportunities arise which fall outside of the scope of the framework agreements and these may be published as open tenders. This means that any supplier may present a response and be considered.

Non-framework projects with a lifetime value over the EU threshold (currently £172,514) will be tendered in line with the EU regulations on public procurement.

To receive open tender notifications you sign up to the BBC BravoSolution procurement portal. Please check whether your company already has an account before setting a new one up. The BravoSolution customer support team (help@bravosolution.co.uk / 0800 368 4850) will be able to advise.

Suppliers interested in hearing about these projects must have the ‘New Media and Content: Digital Services and Online content’ category boxes selected in the company profile section. Companies will be prompted to select these categories when registering on the BravoSolution procurement portal for the first time. Those with existing accounts should follow these steps:

  1. Log into the company's BravoSolution account
  2. Click on ‘Organisation Profile’ in the ‘Quick Links’ box at the bottom right of the page
  3. Click on the second tab 'Basic Profile' at the top of the page
  4. Click on 'Basic Form - Company Details' 
  5. Look for the title ‘Category’ in the resulting table and check that either the ‘New Media and Content: Digital Services and/or ‘Online content’ categories are included in the right hand column
  6. If they are not included then click the Edit button above this table
  7. Tick the applicable boxes within the Category section and then 'Save and Continue'
  8. You should now see the selected categories appear in the resulting table

The organisation's named BravoSolution user should now receive email notifications of any suitable open briefs when available.

Current opportunities can be viewed at any time by visiting the main dashboard in the BravoSolutions procurement portal.

 

Direct awards

Running a full competitive tender is not always a practical and economical solution for the BBC or its suppliers. Projects with an estimated lifetime value of under £20,000 may therefore be awarded directly to a single supplier. BBC Commissioners must therefore take necessary steps to ensure they are contracting a company at a reasonable price.

 

Contact the digital partners team

The BBC Design and Engineering Digital Partners team is able to advise on the various routes available to work with the BBC, procurement options and how best to present ideas. The team also maintains a database of digital production companies and digital agencies that are interested in working with the BBC. Find out more about this below.

Email the team: digitalpartners@bbc.co.uk.

 

Online industry briefings

BBC Online Industry Briefing events are organised by the Market Engagement team in BBC Design & Engineering. They are generally held twice a year and attended by invited external digital supplier delegates and BBC staff.

The event seeks to:

  • Present BBC Online commissioning and development plans for the year ahead
  • Showcase some of its latest projects developed with the industry
  • Share knowledge with the industry such as audience insight
  • Provide thought leadership and provoke debate around issues of industry-wide importance
  • Promote greater engagement between BBC Online and external companies

Watch videos of previous events.

 

Work with Connected Studio

BBC Connected Studio helps develop innovative new functionality, features and formats for the BBC online. They work with digital agencies, technology start-ups and individual designers and developers who are interested in developing ideas across BBC platforms. Many successful pilots are made publicly available on the BBC Taster website.

To register interest in Connected Studio please email connectedstudios@bbc.co.uk or use the online form or find out more on the Connected Studio website.

 

Complaints

In the event of a dispute arising from working with the BBC the external supplier shall refer the dispute to their local point of contact in the first instance. Both parties shall negotiate in good faith to resolve any dispute arising and should be resolved within a week.

In the event you are not satisfied by the BBC’s response at this stage suppliers should submit a formal complaint in writing to the Digital Suppliers team. The complaint will be logged and acknowledged with a reference number. If the appointed Supplier Relationship Manager agrees that the complaint merits formal investigation, the Supplier Relationship Manager will take an impartial and independent view of the case. The matter will then be discussed with the external supplier concerned and the relevant commissioning or business affairs contact, and a resolution sought. This stage will take between two and four weeks from receipt of the complaint by the Supplier Relationship Manager depending on the complexity of the issue and the number of people involved. However, a status update to the case will be provided upon written application.

Should the complainant continue to be unhappy about decisions made by the Supplier Relationship Manager and the response given they may appeal to the Head of Digital Partners. The Head of Digital Partners will initiate a Complaints Panel. Appeals should be made within a month of receipt of the response from the Supplier Relationship Manager. In the event that one of the panel members is in conflict relating to the complaint, another suitable individual will be identified. The Complaints Panel will consider all aspects of the case, and draw on information from executives previously involved in handling the issue. It will also ensure that lessons learned are fed into editorial and managerial processes.

 

Mailing list and privacy policy

The Digital Partners team maintains a database of digital production companies and digital agencies that are interested in working with the BBC. 

This is a cloud-based CRM system provided by Salesforce. All data is held and processed in the EU. The system helps the Digital Partners team keep track of it's interactions with digital agencies. It also uses it to send out email communications and news relating to opportunities which might be of interest to digital agencies on the database. To be added to this mailing list please email digitalpartners@bbc.co.uk after reading our privacy policy below.

 

Privacy Notice

Part 1: General overview/introduction

Your trust is very important to us. So the BBC is committed to protecting the privacy and security of your personal information.

It is important that you read this notice so that you are aware of how and why we are using such information. This privacy notice describes how we collect and use personal information about you during and after your relationship with us, in accordance with data protection law.

Additional information can be found in the BBC’s Privacy Policy. Where there is inconsistency between those documents and this notice, this notice shall prevail.

Part 2: What will we collect and how will we use it?

The BBC will collect and process the personal information that you have provided to us about yourself. This personal information is name, email address, company, job title, department, work address, phone number, mobile number, attendance at certain BBC events, and marketing email activity (i.e. open rates).

The personal information that you provide will be processed for the purposes of notifying you of opportunities for your company to pitch for various projects commissioned by the BBC; managing event invites and attendance; and providing you with relevant information about the BBC.

The BBC is the “data controller” of this information. This means that the BBC decides what your personal information is used for, and the ways in which it is processed.

The legal basis on which the BBC processes your personal information is on the basis of your consent. You may withdraw your consent at any time by contacting digitalpartners@bbc.co.uk

Part 3: How long will we retain your information?

In order to determine the period for which we will retain your information, we consider the following factors:

  • Your continuing association with the company you approached us on behalf of.
  • The relevance and utility of your information in meeting our objectives of ensuring a wide range of suppliers are notified of opportunities to pitch for projects commissioned by the BBC.
  • You continuing consent to us holding your personal data.

Part 4: Sharing your information

We will share information you provide with Salesforce, the provider of our cloud-based customer relationship management (CRM) system, and with any third party agencies contracted to develop our CRM system. Any third parties handling your data will operate under the terms of this privacy policy.

 

Keeping You Up to Date

We offer regular emails, including a monthly email newsletter, to let you know about opportunites to pitch for projects commissioned by the BBC. From time to time we may also contact you to ask your views on issues affecting the BBC. We may personalise the message content based upon any information you have provided to us and your use of BBC platforms.

We will only contact you for marketing purposes where you have expressly consented for us to do so and you can unsubscribe at any time through selecting the relevant unsubscribe option in the message itself. Please note however that if you have a signed in BBC account via MyBBC, we may still contact you with service updates and other service information.

Part 5: Your rights and more information

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal information, you can find out how to do this in our Privacy Policy. You will also be able to find out more information about how the BBC processes your information and how you can contact the BBC’s Data Protection Officer. 

If you have any questions about how the BBC handles your personal information, or if you wish to contact the BBC to exercise your rights in relation to your personal information, please visit http://www.bbc.co.uk/usingthebbc/privacy.

If you raise a complaint with the BBC about the way it has handled your personal information, you are entitled to lodge a complaint with a supervisory authority. In the UK, the supervisory authority is the Information Commissioner’s Office (ICO), which can be contacted at:  https://ico.org.uk/concerns/.