- The panto will also be available on BBC iPlayer from December 15th, and will transmit on CBeebies from December 21st.
- The show has been licensed for a short run in cinemas nationwide, with those screenings including additional and exclusive content. Cinema screenings will open on Saturday 15th December. More information can be found at www.cbeebieschristmasshow.com.
- Watch songs from the show and find out more about Thumbelina here
Frequently asked questions
How much are you charging for the theatre tickets?
On Saturday 3rd and Sunday 4th November, there will be two performances per day and these tickets will be charged for. Theatre tickets are £10 per adult, £5 per child. These tickets will be sold through independent ticket vendor ATG, who will charge a one off transaction fee of £1.95 per booking.
When do tickets go on sale?
There will be two opportunities to buy tickets. Half of the tickets will go on general sale at 9am on Friday 21st September, the other half will go on sale at 9am on Friday 28th September. You will be able to purchase tickets for both Saturday and Sunday performances on both ticket release dates.
Where do I get tickets?
You can purchase tickets online at ATGtickets.com, or at the box office at Stoke Regent Theatre, Piccadilly, Stoke on Trent ST1 1AP. The box office is open Monday to Saturday 10am-6pm. For telephone bookings please call 0844 871 7649. All calls to the theatre box office are charged at a local rate.
Why are you charging for theatre tickets?
The CBeebies Christmas Show is a hugely popular event and demand for tickets far outweighs what is available. By charging for tickets this year it allows us to put on more performances, making the experience available to substantially more people. It also means that, unlike previous years, all ticket holders are guaranteed entry.
What age group is the CBeebies panto aimed at?
The performance is suitable for children aged 2 and upwards. Adults are welcome to bring younger children at their own discretion. Under-2s will not require a ticket and will be required to sit on their parent or guardian’s knees.
How long is the show?
The running time of the performance is 45 minutes. Because this is a television recording, rather than a standard theatre performance, we need to make clear that the show may be stop-and-start, scenes may need to repeated, and that children attending will be asked to sit and participate in the recording for the duration. We estimate that the audience will be in the theatre for around an hour and a half.
Am I guaranteed entrance?
Yes, if you have a ticket.
Will seating be allocated?
Customers will be allocated seating either by a member of staff if purchasing at the Box Office or on the phone. Customers buying tickets online can select their own seats.
Will you reduce the price of tickets to sell them?
No. The theatre ticket prices will not change from those already stated.
How has the pricing structure been decided?
The theatre tickets offer over a full CBeebies Christmas Show experience offering our younger audience the chance to be up close to their favourite CBeebies stars. The price is in keeping with other events of this nature.
How many can one person purchase?
There is a limit of 6 tickets per booking.
Are any more tickets available?
More theatre tickets may become available closer to the event, once stage plans become closer to being finalised.
How did you choose the theatre?
Each year we go to different theatres across the country in order to give as many people as possible the opportunity to experience a CBeebies show. Also, we look for a theatre that can offer maximum audience capacity to suit our production. And we do appreciate our audience who are so willing to travel to our venues.
What is the capacity of the theatre in Stoke? And the capacity of theatres in recent years?
The Regent Theatre Stoke has a maximum capacity of 1,700 although we will not be using all of the seats. Approximately 6,000 tickets in total will be available.
The Curve Theatre in Leicester had a capacity of 900
The Crucible Theatre, Sheffield had a capacity of 980
How many people applied for theatre tickets in previous years?
In 2017, The Snow Queen (Curve Theatre in Leicester) attracted over 370,000 ticket applications.
In 2016, The Nutcracker (The Crucible Theatre, Sheffield) attracted over 250,000 ticket applications.
In 2015, Alice in Wonderland (The Wales Millennium Centre in Cardiff) attracted over 180,000 ticket applications.
In 2014, Peter Pan (The Lowry, Salford Quays) attracted over 149,000.
I already pay my licence fee so why am I having to pay again?
Charging for tickets this year enables the BBC to put on more performances and thus making the event accessible to more people. The CBeebies Christmas Show will still be available on iPlayer and broadcast on CBeebies in the run up to Christmas. The licence fee covers the costs of producing the television programme. The ticket price is a contribution towards the extra costs involved in putting on additional performances
Isn’t this just to make money?
The BBC isn’t making any profit by charging for tickets. The ticket price is a contribution towards the extra costs involved in putting on additional performances and all income generated goes towards the costs of the event.
Are all performances filmed for TV?
All four performances on Saturday and Sunday will be filmed.
Aren’t you limiting access to people who can’t afford it?
The price of the theatre tickets has been carefully thought through and is in line with other similar events. We are offering free tickets to local groups and charities for the dress rehearsal on Friday 2nd November, making the experience available to local children. The Christmas show will be available to watch on iPlayer and television over the festive period.
Will you charge for future CBeebies performances?
We will take a view on this at a later date.
Will there be free events on offer outside the theatre as in previous years?
This is something that is still under consideration. Please check back for updates closer to the time.
Are there any seats for those with a disability who require a wheelchair or those who are deaf or partially sighted?
Yes. The theatre is fully compliant to cater for people who use a wheelchair and a high number of wheelchair-accessible seating is available. The arena also has RF induction loop access for those who are deaf and/or hard of hearing. The arena caters for those with a visual impairment or people who require an assistance dog. Full details are available at Access Bookings : 0800 912 6971
Will I be able to park my pram somewhere safe?
Yes – this has been organised at the theatre.
Am I guaranteed entrance?
Yes, if you have a ticket.
What safeguards have the BBC put in place to prevent tickets being re-sold for huge amounts?
It is stated clearly in the ticket terms and conditions that there is a maximum of 6 tickets per transaction which are being sold through a reputable experienced company. Where necessary the BBC legal department pursue individual websites who are trying to re-sell tickets.
How many seats are available to the public?
There will be around 6,000 tickets in total made available to the public.
Are any of the tickets restricted view and if so are these offered at a reduced rate?
There are no restricted views, and all tickets are the same price.
Are tickets refundable?
Tickets will not be exchanged nor money refunded unless the performance is cancelled or postponed.
Will audiences still be able to watch the CBeebies panto on the BBC?
Yes, it will be available on BBC iPlayer from Saturday 15th December and will be broadcast on CBeebies over the Christmas period.
Where do I find information about the cinema release?
Please refer to www.cbeebieschristmasshow.com for more information from our cinema partner.
Why are you making this available commercially?
The cinema activity will offer additional exclusive content giving people an ‘event’ experience and an alternative way to experience Thumbelina on a big screen.
What will happen to the cinema profits?
Revenue generated from the cinema activity will go back to BBC programme-makers to help fund more great programming for our younger audience.
Why can’t CBeebies screen the additional content after the release has come to an end?
This is content paid for by an independent company called Modern Films, not the BBC, and is specially created to be viewed by a cinema audience.