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Technical problems

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Steve Herrmann Steve Herrmann | 13:39 UK time, Thursday, 19 February 2009

The BBC News website was temporarily affected by technical problems this lunchtime which meant users in the UK were unable to get onto the site for about 20 minutes as a result of problems with our London servers. We're sorry for this, the site is accessible again now and we are looking into exactly what happened and why as urgently as we can.

UPDATE, 05:40PM: We found out what the problem was caused by - it was faulty code on a new deployment by the technical team. This has now been fixed. Sorry again to anyone who tried unsuccessfully to get onto the site earlier today.


  • Comment number 1.

    Thanks - there are still a number of links on the front page which can't find the relevant page eg. "BBC Trust backs Thompson on Gaza".

  • Comment number 2.

    My issue is with iPlayer. Before iPlayer I could easily pick a radio format and choose a program and listen to it.
    Now iPlayer sits there, sometimes it works, most often it asks me to listen with RealPlayer.

    Is the issue the fact that I am on a Mac? My Safari browser?

    I use the BBC as my main web source and feel very frustrated by iPlayer.

  • Comment number 3.

    Nammy50 - I think iPlayer uses the same streams as the old Radio Player (for now), so it's strange that you should be having new problems.

    BBC iPlayer has a very useful help site at - it would be well worth checking here.

    Alternatively, have you tried raising the issue on, say, the iPlayer message board or with the BBC iPlayer team? They, rather unlike the people at BBC News Online, are in a position to help you.
    There's a link to email them at the bottom of every iPlayer help article, or you can call 03709 000 223 from 0800 to 2030 every day.

  • Comment number 4.

    Thanks for the excellent and informative apology regarding the technical problems on Thursday...

    ~Dennis Junior~

  • Comment number 5.

    until yesterday i cld get bbc raio live via intExplorer only.Previously I cld get with Firefox but that ceased several weeks ago.
    Now when I access 5live i get iplayer but am asked for my id & password?
    Why and when can I get live radio again. I am in Thailand and need good info


  • Comment number 6.

    Well done for fixing the problem so quickly, 20 minutes is pretty fast and also for identifying the cause and again for fixing it. Very efficient.

  • Comment number 7.

    Sorry BBC but you have not fixed "our technical difficulties". Try some of the links on the main HYS, News, and Sports pages and they hang before presenting an infinite partially completed page. I have checked this using over twenty different computers and they all behave the same. Over to you.

  • Comment number 8.

    Like mobele, the radio pages (have tried radio 4, 7 and also local) are asking me for a user name and password today. I live in France and am lost without my radio - please fix this as soon as possible. I must just thank the BBC for making such a wide range of radio and programmes available. Well done!

  • Comment number 9.

    Apparently the much vaunted iPlayer is broken again. It comes up with an embedded Real Player now but demanding a User Name and Password for this content on the server. Perhaps the server needs restarting?
    I does not seem to matter if I start with or go to the general shedule web pages, when it comes to the point where anyone has to press the play button it is all password protected! Yet there is no where to register to get a User Name and Password for this content on the server! Very Strange. Did you fire someone who password protected the whole web site before they left?
    Very dissapointed that almost none of the Listen Again on-line pages function any more and what gives with the demanding a User Name and Password for this content on the server?
    Come on BBC get your act together PLEASE? ? ? ? ?

  • Comment number 10.

    Antichthon - yes, there were a few links not working as the site came back - we fixed these as quickly as we could.

  • Comment number 11.

    Nammy50: No, it's not because you have a Mac. But, since you raise the topic, as one of the many Maccies out there (now 20% of all new computers sold and increasing) I have long been surprised at the BBC's PC-bias, especially when it calls the device in question "iPlayer". Wonder where they got that idea from?

    To be fair they did belatedly introduce a Mac version, but missed the chance to embrace the better technology that comes with QuickTime.

  • Comment number 12.

    As at 9.00 a.m. I'm still unable to "listen-live". Being asked for a username and password, so something is still wrong.

  • Comment number 13.

    We all moan at the BBC from now and again (I still haven't got over the Gaza matter), but it has to be said that almost alone amongst the news websites, the BBC not only tries, but can be seen to be trying. Keeping us advised on technical problems is just one reason to give credit where it is due.

  • Comment number 14.

    I have just been watching the BBC report on the Australin bushfires, and the text at the bottom of the screen read " day of morning". Have not any of your text writers been to school? Do any of them speak English?

  • Comment number 15.

    I have been unable to tune in to R4 on either of my DAB radios. The programme 'disappeared' at around 9.45am this morning and is still absent. There are occasional bleeps of sound. Help and explain please. I must also say that I find the splutters which occur frequently on the hours are a constant source of irritation.

  • Comment number 16.

    Geoffers007: I've sent the reports of problems here to the iPlayer team.

    braidian: Oh dear - it seems to have been fixed since you posted this comment. There's no excuse.

  • Comment number 17.

    For the past month or so I have been unable to use the bbc news pages. Sometimes the main page will open. If I view a page eg England, and then click back it usually sits there until it times out. I had this problem earlier this year, and you did somthing that fixed it. I have 5 computers here on a broadband network, and they all do the same thing.
    All are running win xp.
    Any help would be appreciated, because as far as i'm concerned your news site is the best [when it works!].

    regards and thanks....john


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