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Changing how we listen to feedback

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Dave Lee | 18:21 UK time, Tuesday, 25 August 2009

Cathy Packe is away this week, so here's stand-in producer Penny Vine with information on this week's show:

When I first began producing a listener feedback programme for the World Service, in 1997, a fair amount of our correspondence arrived in the form of airmail letters. Now, these are rare sightings in the Over to You office. In just a few years, the Internet and mobile phones have rendered letters - which take days and weeks to reach their destination - seem positively archaic.

Afghan men use mobile phone cameras to take pictures of presidential candidate Ashraf Ghani Ahmadzai

Breaking stories, from protests in Iran to the composition of the Australian cricket team, can be "tweeted" round the world instantly by individuals involved in those events.

After last week's discussion on Over to You about how the Afghan media have altered and the way the TV and radio stations covered the elections there, I heard Digital Planet talking about how individuals all over Afghanistan had been invited to contribute their reports on how the election worked in their area to an online site. I've also listened to an excellent documentary to be broadcast this Friday on World Service about the way young Kashmiris are using mobile phones, video blogging and social networking sites to promote their political cause.

In Over to You this week, we'll be hearing about different ways that the World Service is trying to engage with and involve its audiences. Europe Today invited guest editors to choose some of the programme content all last week. One of those editors was Peter Gizzi, a listener who had in the past frequently written critical letters to the programme! And in Nigeria, the Hausa service is giving mobile phones to six remote rural villages so that the villagers can text the BBC with their stories and interact more with their radio service.

What items would you like to hear discussed on Over to You if you were editor for the week? Has what's called "Citizen Journalism" got a place on the BBC or is it merely an excuse for the opinionated to sound off?


  • Comment number 1.

    Dave Lee (in lieu) Penny Vine:

    I am glad, that the BBC is evolving the ways, the Corporation are listening the feedback; Consumers are talking about to the BBC!!!

    =Dennis Junior=

  • Comment number 2.

    Silence is golden and yet you fill every available free second with so-called music. Could you make it background instead of foreground - particularly when listeners want to hear as clearly as possible what is being said especially by people for whom English is not their first language? You very interesting programme - Polar Bear Kebabs was ruined for me as I just could not hear the voice of the Svalbard-dweller above the "music".



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