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Desktop BBC iPlayer: Flash Player upgrade
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14:41 14 Nov 2012
08:17 14 Nov 2012
I was instructed to install an Abobe Air update upon loading up iPlayer, since then all downloads have been corrupted and don't work. Worse than that, I can't download shows AT ALL anymore, I'm constantly getting "A problem occurred while downloading this programme" errors.
I tried deleting iPlayer and Air to do a fresh start, then things got worse!
On the BBC iPlayer install page, an Adobe Air plugin pops up asking to install Air, but it gets stuck in a loop. i.e it reaches 99% completion and then says "an error occurred, retry?" I click retry the same thing happens again and again.
I'd warn anyone using OSX do NOT install the Air update, I'm now without iPlayer completely! :-(
Please BBC geniuses, help me!
Using: Chrome (latest version) on OSX 10.6.8
16:14 13 Nov 2012
It just gets better. Since I have re-booted my PC ALL my downloaded programmes going back 4 weeks, totalling around 75GB, are no longer shown on the desktop. This happened [I think] back in June. The repository shows that the files are there, you just cannot play them. This is feeling more & more like an inferior service, which I use to supplement my viewing. I'm now going to delete the Desktop from my computer & NEVER use it again. Here's an idea, why don't you spend some of the millions you get from your Licence Fee payers & upgrade to a better service, or go the way the other Terrestrials have and just have a streaming service? You know where you are then & if you miss it it's your own fault. Anything has to be better than this shoddy service at the moment.
15:32 13 Nov 2012
ONCE AGAIN I RUN THE LATEST ADOBE AIR UPDATE & NOW I CAN'T PLAY ANY OF MY DOWNLOADED PROGRAMMES, WHICH ARE NO LONGER AVAILABLE & I WILL NOW NOT BE ABLE TO VIEW THEM. COME ON BBC, WHAT THE HELL IS GOING ON? EVERY TIME THERE IS AN UPDATE SOMETHING BAD HAPPENS!!!!!! GRRRRRRRRRR.
15:11 12 Nov 2012
When is the player app going to be uprated to permit use on intel powered android devices e.g. Motorola RAZRi?
23:41 9 Nov 2012
@176 The BBC were not your supplier of Adobe Air and did not make you upgrade. Maybe its just convenient to blame the BBC?
23:32 9 Nov 2012
Dear Mr Price,
The only logical reason to block Flash Player 10.1 would be because your SWF uses StageVideo class that only available to 10.2 and later. However this is not the case, because your SWF still plays fine on 10.1.
This means you have just changed SWFObject's required version number for no reason, as your SWF itself has not changed. Am I correct?
Can you please explain why you did this? YouTube and Vimeo have not changed the Flash Player version because there's no need to do so. Facebook did some time ago, but Facebook does not take licence fees and has no duty to serve the public.
Guv-nor Limping Off
20:08 9 Nov 2012
BBC made the choice of Adobe, the BBC are my supplier, my beef is with the BBC.
18:16 9 Nov 2012
@174 What do you want it to say? Suggest people complain to Adobe rather than the BBC...
Guv-nor Limping Off
14:37 9 Nov 2012
@173 I was aware of that thank you, although others may find it a comfort, despite it saying nothing. However experience has given the impression that the iPlayer team will clock off for the weekend with the situation unresolved.
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