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December 2010 BBC iPlayer monthly performance pack

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Nick Reynolds Nick Reynolds | 10:36 UK time, Tuesday, 18 January 2011

The BBC iPlayer stats pack for December 2010 is now available as a PDF.

Here are some headlines put together by the BBC FM&T Communications Team.

In total BBC iPlayer received 145 million requests for TV and radio programmes in December 2010. This was the third month in a row that BBC iPlayer broke its total number of requests record, and is a year-on-year increase of 27%. Three more records were smashed in December:

Total number of requests for TV programmes were at an all time high 89.7 million requests

BBC iPlayer on Virgin Media saw a new record of 23.9 million requests received

Requests for programmes via BBC iPlayer on Sony's Playstation 3 reached 7 million, which is an increase of 31% month-on-month...

Rounding out the top ten most popular programmes were Matt Lucas and David Walliams's new airport based comedy "Come Fly With Me" charting at number 5, with over 780 thousand requests for episode one and the traditional Christmas Day episodes of Doctor Who and EastEnders, receiving over 700,000 and 600,000 thousand requests respectively...

Nick Reynolds is Social Media Executive, BBC Online


  • Comment number 1.

    Not directly related (not sure where to ask this) but it was said last year that before the end of 2010 that BBC video content on the news and sports sites would be viewable on the iPad/iPhone etc. I've not heard any more abou this. Is it still happening? When can it be expected?

  • Comment number 2.

    Hi Nick,

    Will you be posting these each month?


  • Comment number 3.

    grahamg2007 - we have been posting these every month for some time. Here's the full list:



  • Comment number 4.

    Lets see some of the iPlayer PS3 bugs sorted then can we?

  • Comment number 5.

    Since the figures are for "requests" do they also include the repeat attempts to stream programmes that constantly insist that the user "try again later" which dogs some programmes.

    I am fairly sure I have seen programmes riding high in the Most Popular list when at the same time there are numerous users on the message board reporting that they keep trying again but still the programme fails to play.

    While I would not expect to see them are there statistics kept on the number of programmes that fail to work in all respects on the iPlayer? Also if such figures are based on formal complaints is there a prospect of the reporting form being more user friendly?

  • Comment number 6.

    I'm a nit-picker, but proably should read "receiving over 700,000 and 600,000 thousand requests respectively..." and not "receiving over 700,000 and 600,000 thousand requests respectfully..."!

  • Comment number 7.

    Chrissays... you are right. Now corrected. Apologies.

  • Comment number 8.

    Porting iPlayer to the PS3 was a fantastic move by the BBC. It's a shame it seems to be treated as a second class citizen compared to the others. For example you generally can't drill down through to a second program without it breaking.

    Having said that it's still a better experience than the ITV and 4oD players that have recently appeared on the PS3. Also it streams at about twice the bitrate than the new LoveFILM player which I found surprising (and it shows).

  • Comment number 9.

    5. At 19:35pm on 18th Jan 2011, Guv-nor wrote:
    Since the figures are for "requests" do they also include the repeat attempts to stream programmes that constantly insist that the user "try again later" which dogs some programmes. >>

    I agree, and have flagged this up on previous blogs and asked the same question without an answer. The unusual, near instantaneous jump in the figures around October should ring alarm bells with statisticians and technicians alike. How come so many new requests hit the system after a certain date? Marketing can't account for it.

  • Comment number 10.

    Looking at the iPlayer tech issues on the board, it seems there is a known bug "Evil Twin"


    If this bug, maybe caused by the widely reported general slowness of the whole interface, results in multiple streams opening then clearly the monthly performance pack data will show multiple "requests". If only 5% of all requests result in evil twin bug then that will account for the instant uplift in requests since the new software was implemented (not withstanding the uplift due to impatient users refreshing when the stream stalls).

    This needs investigation to see how many requests are "paired" - ie the same programme to the same user in quick succession.

  • Comment number 11.

    Sorry if this is the wrong place, but I have an idea for the main iPlayer site:

    In the 'For You' section, I would like a link that I can click to say "no thanks" to a particular programme, to improve personalised programme suggestions.

    Any chance of that? Cheers.
    Keep up the good work!


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