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BBC iPlayer press pack for May 2010

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Nick Reynolds Nick Reynolds | 11:00 UK time, Wednesday, 16 June 2010

Here's the monthly press pack for BBC iPlayer's performance during May 2010. (Download the PDF: BBC iPlayer publicity pack May 2010).

Some highlights selected by the Comms team who put together the pack:

  • May 2010 was the best performing month for BBC iPlayer to date, breaking the 130 million requests barrier for BBC TV and Radio programmes, up from 123 million requests in April 2010. This broke out to 97 million for TV programmes and 33 million for radio programmes
  • Average daily users of the service was back up to 1.4 million users per day, last seen in February
  • Across all platforms, requests for programmes via a computer had the most significant increase, up seven million month on month
  • May 2010 also saw a rise in Live TV viewing, increasing by +2ppts, up to 10% of all TV BBC iPlayer viewing

Just in case you haven't noticed there's a new version of iPlayer in beta. Anthony's post has the details.

Nick Reynolds is Social Media Executive, BBC Online

Comments

  • Comment number 1.

    In respect of Online Video, can you please get the Video Player working properly in Full Screen, the latest version doesn't. Sent a complaint last week and not even had an acknowledgement, let alone a reply.

  • Comment number 2.

    but the Radio Player continues to mangle Radio Three Concerts. The player only like strict schedules!

  • Comment number 3.

    re Chris C I think in reality the player is in continual beta state and will never work properly, rather like a well known microsoft product.

  • Comment number 4.

    Hi - comments on this post should be about the information in the pack rather than general comments about iPlayer, bug reports or complaints. Try the iPlayer message board please.

    Thanks.

  • Comment number 5.

    Accepted, but when complaints fall on deaf ears where can audience members turn to. It's now six days since I raised the issue with a complaint, no acknowledgement, no reply. It's going to be a bleak Wimbledon if the Website video player isn't fixed before then.

  • Comment number 6.

    Where did you raise the complaint Chris?

  • Comment number 7.

    Via the EMail complaints system. Full Screen Video is producing this ...

    https://premium1.uploadit.org/ChrisCornwall3/News/BBCWSissue.png

    Since the Show More update was added. Others are complaining too.

  • Comment number 8.

    ChrisCornwall - Our complaints team should be getting back to you in the next 24 hours or so with a proper reply in response to your original complaint.

    But ahead of that I've been told that the difficulties you and some other users reported when trying to view videos on BBC Online at full size should now be resolved. There was a bug which affected users with an exact screen ratio of 16:9. The product team responsible for the Embedded Media Player (EMP) deployed new code today which should have fixed the problem. If you find that there are still problems when viewing video clips on our web pages please let us know via www.bbc.co.uk/complaints.

  • Comment number 9.

    Thank you for your intervention on this issue.

    I'll post again once I receive the EM. Please then, feel free to moderate out this conversation from the thread.

  • Comment number 10.

    I'm more concerned that you're allowing Twitter and Facebook to access the viewing habits of private users. Should this comment belong in complaints? I don't know, but they seem deaf to the concerns of those of us who DO value our privacy and aren't too pleased with the BBC's promotion of privately owned, American companies.

  • Comment number 11.

    #10 I can see where you're coming from, but it's not the BBC allowing Facebook and Twitter to access the viewing habits of private users, BUT facilitating those private viewers who want to share voluntarily their use of the iPlayer, which is an entirely different scenario.

    As for your general Facebook and Twitter remark, it's really a non-starter. Why shouldn't the Corporation use these facilities to communicate with it's audience and vice-versa. There are alternative communication facilities that are equally publicised by the Corporation, it's not as if they(FB and Twitter) are being mandated.

  • Comment number 12.

    Hi Chris and marc - you are I'm afraid off topic. Can you please discuss this on the blog post about BBC iD and social in iPlayer please.

  • Comment number 13.

    I've made a nice little iPlayer graphic, using 5000+ of the programme images. https://bnb.bpweb.net/iplayerimages/

  • Comment number 14.

    In general, I would like to add my concerns about complaints regarding the iPlayer's stablity going ignored.

    This press pack report makes it sound like success after success, but both the old and the beta versions of iPlayer are horrendously bug-ridden.

    The latest problem, evidently in both versions, is that downloaded programmes are being randomly deleted well within their expiry dates, claiming that they had expired. If this is within the 7 days most are available for download (or longer for series catch-up content), you have the option of redownloading (which might account for some of your usage increase BTW). If you are out of time, tough!

    We still await a response or even acknowledgment from iPlayer support. There is seldom notice of any patches, updates, or fixes being made available for download.

    Why the apparent effort to hide the true flaky state of the software? Is your software developed in Redmond, Washington, by chance? The technical support approach seems to be the same.

  • Comment number 15.

    #8 .... Nothing received so far.

  • Comment number 16.

    #8 and #15 and elsewhere
    Hi ChrisCornwall,

    We've investigated and found that the reply we'd asked our feedback agents to email to you and others affected by the problem with the Embedded Media Player hasn't been sent out as requested.

    We're really sorry about this and apologise to all those who were expecting to hear from us about this problem.

    Steps are being taken now to ensure this doesn't happen again. In the meantime see #8 for the advice about that particular problem - there was a bug in the EMP which affected users with a specific screen resolution only. It's now been fixed. However if anyone is having any further problems they should contact us via the complaints web site at www.bbc.co.uk/complaints.

    All the best

    Paul

 

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