Leaving Comments On BBC Blogs
I also, rather optimistically as it turned out, revealed that:
There are technical improvements in the pipeline over the next few months which should make commenting on all blogs quicker and more reliable.
Clearly, this hasn't come to pass. Apologies. Although thousands of you are still managing to accomplish what should be a relatively simple task and leaving comments across our network of 40 blogs every week and many more are increasingly quoting, linking and referring to BBC bloggers on your own sites or in non-BBC forums, we are fully aware that the user experience for leaving a simple text comment is still less than satisfactory. Timeouts are a regular occurrence, as are unfriendly error messages leading many users to give up.
Paul Canning's blog post is just one of the many pieces of feedback we have received about this issue. I left a comment apologising but thought it worthwhile sharing that with everyone here. So first of all: sorry. This has, for all sorts of reasons, taken far longer than I expected.
Thankfully, I actually have some progress to report. Over the last few weeks, we've trialled a new system for leaving comments (you can see it in action on the PM blog) and feedback from users has been very positive. We are hoping to introduce this across the rest of the network in early April, with a complete change to look and feel and a host of new features following a couple of months later.
I'll keep you updated here with progress. Obviously I'd understand if you took that pledge with a pinch of salt.
Jem Stone is an executive producer in FM&T's social media group