Persuasive language and choosing the right tone

Finding out about a new client, speaking persuasively and making notes.

Questions, formatting and checking for errors

Getting the details right, choosing the relevant information and how to proofread.

Asking the right questions and keeping records

Asking the best questions, choice of language at work and speaking persuasively.

Evaluating texts and choosing the right tone

Reading customer feedback and choosing professional language.

Offering ideas, using words to attract attention and giving feedback

Reaching agreement with the team and giving honest feedback.