Effective communication is important both within an organisation and externally. Effective communication improves business efficiency.
Which of these best describes communication?
A person sending a message
A person receiving a message
Passing a message between two people
Which of the following is NOT a communication medium?
What type of communication is a speech by a line manager to subordinates?
One way communication
Two way communication
What type of communication is a company report?
When does feedback occur?
In all communications
In one way communication
In two way communication
What is vertical communication?
Staff at different levels in the hierarchy communicating
Staff at the same level in the hierarchy communicating
Staff in different businesses communicating
When staff at the same level in the hierarchy exchange emails, what type of communication are they using?
Where does informal communication between staff take place most often?
On the grapevine
Through written reports
Through the chain of command
What is a poorly worded memo an example of?
What would an e-commerce business use the internet for?
For promotion and communication
For trading and accepting payment
For all of the above