Speaking practice - making a complaint in a restaurant - Higher

Role play

What would you say for this role play? You are talking to the boss of a restaurant in Argentina. Remember to use the usted form.

curriculum-key-fact
The bullet points give an idea of what will be asked, so use these to prepare what you will say. Where there is an exclamation mark (!), a surprise question will be asked and where there is a question mark (?), you will need to ask a question yourself.

Usted está hablando con el dueño en un restaurante in Argentina.

  • Plato principal - qué pedido.
  • Problema con la comida (dos detalles).
  • Una solución.
  • !
  • ? Postre.

Click to listen to a sample answer

Transcript:

- Sí señor, ¿En qué puedo ayudarle?

- He pedido una pizza con jamón.

- ¿Cuál es el problema con la comida?

- La pizza está fría y no tiene jamón.

- ¿Qué solución recomienda?

- Me gustaría otra pizza.

- Aparte del problema, ¿Cuál es su opinión sobre este restaurante?

- Creo que el restaurante es muy caro.

- Vale.

- ¿Hay un menú de postres?

- Sí claro. Aquí tiene.

Translation:

- Yes sir, how may I help you?

- I ordered a pizza with ham.

- What is the problem with the food?

- The pizza is cold and it doesn't have any ham.

- What solution do you recommend?

- I would like another pizza.

- Apart from the problem, what is your opinion of this restaurant?

- I think the restaurant is very expensive.

- Ok.

- Is there a dessert menu?

- Yes, of course. Here it is.

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