Ensuring quality means making sure that products are made to a minimum standard or better. Good customer service is valuable and can lead to increased sales.
Which of the following best describes 'quality'?
The service provided to a customer before, during and after purchasing a product
Products being made to a high standard to meet customer needs
A high level of productivity
Who needs to be satisfied with the quality of products?
Which of the following is usually true about poor quality products?
They are in demand
They fail to meet customer expectations
They are expensive
What happens when a business produces faulty goods?
It increases costs
It increases costs and damages the reputation of the firm
It is an example of Total Quality Management
A business checks products after they are made. What is this an example of?
What is customer service?
The service provided to customers before, during and after purchasing a product
When a business meets customer needs
A method of production
When products are checked at each stage of production, what is this an example of?
What does Total Quality Management (TQM) require?
A change of managers
High levels of productivity
A change of business culture
What do most customers buying budget products expect?
What is the best method of improving quality?
Staff and management training