Quality

1

Which of the following best describes 'quality'?

2

Who needs to be satisfied with the quality of products?

3

Which of the following is usually true about poor quality products?

4

What happens when a business produces faulty goods?

5

A business checks products after they are made. What is this an example of?

6

What is customer service?

7

When products are checked at each stage of production, what is this an example of?

8

What does Total Quality Management (TQM) require?

9

What do most customers buying budget products expect?

10

What is the best method of improving quality?