Face-to-face communication includes the words you say and, more importantly, the way you say them. Eye-contact, gesture and posture can all add to the impact of your talk.
What is the best way to use eye contact when speaking to a large audience?
Look down at your notes to make sure that you don't forget anything
Gaze across the listeners as you talk
Select a few people in the audience and maintain eye contact with them throughout
How could eye contact help in a one-to-one situation?
The other person will know that you are not ignoring them
It would make the other person uncomfortable so they would agree with your idea
It would build trust between you and the person you are speaking to
Why does eye contact help when speaking to people?
So that you know who you are speaking to
So that you can focus on their face as they speak
It is human nature to look at people when speaking to them
What is meant by the term posture?
Where or how you place your body when talking or listening
Whether you stand still or walk about when speaking
How you come across to people when you are speaking
How can you show confidence using your posture?
Sitting back in your chair and leaning back
Keep your shoulders back and chin up when talking or listening to someone
Slouching to make sure that you are not taller than the person that you are speaking to
How can you indicate to someone that you are interested in their topic of conversation?
By leaning towards them slightly
By holding your hands by your side
By folding your arms
How can you use body language to show that you disagree with someone?
Turning away from them
Nodding your head
Folding your arms or leaning back
What are gestures?
The way you stand when speaking
Facial expressions or hand movements
Whether you put your arms by your sides or not
What can you do to ensure that you use gestures and facial expressions effectively?
Use hand gestures all the time so that it becomes a habit
Practise your speech like you would rehearse a play
Exaggerate your facial expressions so that your meaning is clear
What are the three ways that you can create a personal presence when speaking and listening?
Eye contact, gestures and posture
Standing up, being confident and listening
Being higher than your audience, speaking clearly and not talking with your hands