Speaking practice - Higher

These phrases could be useful for returning an item or making a complaint in a Spanish shop:

Quisiera un reembolsoI would like a refund
Quisiera cambiar esta camisetaI would like to change this shirt
Está roto/aIt's broken
Está estropeado/aIt's damaged
No funcionaIt doesn't work
Tiene un agujeroIt has a hole
Es demasiado grande/pequeñoIt's too big/small
Quiero hablar con el directorI want to talk to the manager
curriculum-key-fact
The bullet points give an idea of what might be asked, so use these to prepare what you might say. Where there is an exclamation mark (!) a surprise question will be asked and where there is a question mark (?) you will need to ask a question yourself.

Usted está hablando con el empleado/la empleada en una tienda en España.

  • Una falda - cuándo comprada.
  • Problema con la falda (dos detalles).
  • ? Solución - otra falda
  • !
  • Tu opinión sobre la ropa en la tienda - una opinión y una razón.
Question

What would you say for this role play? You are talking to a shop assistant in Spain. Remember to use the usted form.

Listen to an example role play.

Transcript:

- Buenos días. ¿En qué puedo servirle?

- Compré una falda la semana pasada.

- ¿Hay un problema con la falda?

- Es demasiado corta y apretada.

- Lo siento.

- ¿Puedo cambiar la falda?

- Sí, claro. ¿Qué talla de falda quiere?

- Talla mediana, por favor.

- ¿Qué opina de la ropa aquí?

- Me gusta la ropa de la tienda porque está de moda.

- Muchas gracias.

Translation:

- Hello. How may I help you?

- I bought a skirt last week.

- Is there a problem with the skirt?

- It's too short and tight.

- I'm sorry.

- Can I change the skirt?

- Yes of course. Which size do you want?

- Medium size, please.

- What do you think of the clothes here?

- I like the clothes in the shop because they are fashionable.

- Thank you very much.

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