During the analysis phase, it is necessary to determine:
End user requirements should clearly state the tasks that users wish to perform.
For example, if creating a database for a doctor's surgery, it would be necessary to speak to the employees who would make use of the database.
Developers could ask that each user group lists the tasks that they wish to be able to complete. In this example, three different end user groups exist - reception staff, medical staff, portering staff.
Reception staff report that they must be able to:
Medical staff report that they must be able to:
Portering staff report that they must be able to: