Visit to Dr Stead

Joy informs the reader that she goes to see Dr Stead:

too often and feels bad about it

She has written down what she wants explained in capital letters, but sitting face to face with him, she cannot speak, feeling patronised and intimidated.

He unhelpfully refers to the pills he prescribes as red things, yellow things and green things and fails to explain what these are for. Joy leaves intimidated, frustrated and dissatisfied.