The focus is on a high-tech new John Lewis distribution centre. It shows how the desire for a Just-in-Time (JIT) system changes the role of stockholding. The description of JIT is helpful and points clearly to the role of technology in productivity. The human consequences are taken into account by showing the impact of redundancies on the workforce.

First broadcast:
24 March 2010

Discuss the conflicting and common aims between different John Lewis stakeholders in this situation. Debate what competitive advantage John Lewis may gain from its new IT system. Take a wider look at JIT systems and their pros and cons. Are there winners and losers through losing the system? What effect does it have on suppliers and their employees? Use Zara as a case study of a company that has streamlined its whole business through JIT implementation.