An introduction to consumer rights. Julie explains the difficulties she had in obtaining a refund after purchasing faulty goods. Her story is interspersed with facts about the law relating to consumer rights and faulty goods. Helpful text at the end clarifies the law.
After watching the clip, ask pupils to come up with a range of other shopping-based scenarios. Provide them with some simple guidelines for the law on consumer rights. Ask them to use the guidelines to work out a solution to the scenarios. The students could then share their scenarios with the class.