Edwin, a pest control product supplier for John Lewis, talks about the benefits both he and John Lewis have from the 'just-in-time' delivery service he offers. Edwin needs a lot of customers to make a profit, so by being a supplier for John Lewis he is able to get the customers he requires to make an operatable profit, while John Lewis do not need to store products months in advance. Directors of a cookware supply company discuss how retailers increase their margins and how they are just box movers in the supply chain.

First broadcast:
24 March 2010

This clip could be used as a means of comparing and contrasting the pros and cons for the supplier and retailer featured in the clip.