The focus is on a high-tech new John Lewis distribution centre. It shows how the desire for a Just-in-Time (JIT) system changes the role of stockholding. The description of JIT is helpful and points clearly to the role of technology in productivity. The human consequences are taken into account by showing the impact of redundancies on the workforce.

First broadcast:
24 March 2010

This clip could be played before asking the following questions to the class: "What are the conflicting and common aims between different John Lewis stakeholders in this situation? What competitive advantage might John Lewis gain from its new IT system?"